Refund policy

RETURN & EXCHANGE POLICY

Last Updated: September 25, 2026

At Heartless Clothing Brand, all sales are final. Please carefully review your order, including product, size, color, and shipping information, before completing your purchase.

NO REFUNDS

WE DO NOT OFFER REFUNDS. ALL SALES ARE FINAL.

Once an order has been placed and payment has been completed, customers will not receive a monetary refund for change of mind, incorrect sizing, or unwanted items, except where otherwise required by applicable law.

EXCHANGES

We accept eligible exchanges within 3 days of receiving your order.

To qualify for an exchange:

The item must be unworn, unwashed, and unused.
The item must be in its original condition.
All original tags must remain attached.
Proof of purchase or order number must be provided.
The item must have no stains, odors, damage, alterations, or signs of wear.

Exchanges are subject to availability. Customers are responsible for any return shipping and reshipping costs unless the exchange is due to an error made by Heartless Clothing Brand.

SALE & FINAL SALE ITEMS

Sale, discounted, promotional, and items specifically marked Final Sale are not eligible for returns, refunds, or exchanges, except where required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.

Include your order number and clear photos or videos showing the issue.

Once verified, Heartless Clothing Brand will arrange an appropriate replacement, exchange, store credit, or other remedy as required under applicable law.

ORDER CANCELLATIONS

Once an order has been processed, it cannot be cancelled.

Please make sure all order details are correct before completing checkout.

SHIPPING

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs for approved exchanges unless the exchange is necessary because of an error made by Heartless Clothing Brand.

We recommend using a trackable shipping service. Heartless Clothing Brand is not responsible for exchange packages lost or damaged while being returned to us.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information.

Heartless Clothing Brand is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping fees may apply if an order must be shipped again.

CONTACT US

To request an exchange or report an issue with your order, contact:

Heartless Clothing Brand
Email: foreverstudiostt@gmail.com
Phone: 1 (868) 464-3964
Location: Trinidad and Tobago

Please include your order number and details of your request when contacting us.

By completing a purchase from Heartless Clothing Brand, you acknowledge that you have reviewed and agreed to this Return & Exchange Policy.