Privacy policy

PRIVACY POLICY

Last Updated: September 25, 2026

Heartless Clothing Brand (“Heartless,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a purchase, contacting us, or otherwise using our services.

This Privacy Policy explains what information we collect, how we use it, and the choices you may have regarding your information.

1. INFORMATION WE COLLECT

When you use our website, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment-related information
IP address
Device and browser information
Website activity and interactions
Communications you send to us

Payment information may be processed by third-party payment providers. We generally do not directly store your complete credit or debit card information.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfill your orders
Process payments and refunds
Provide order confirmations and shipping updates
Respond to customer service requests
Prevent fraud and unauthorized transactions
Improve our website, products, and customer experience
Maintain and secure our website
Send marketing or promotional communications where permitted
Measure the effectiveness of our advertising and marketing
Comply with applicable legal and regulatory requirements

3. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website traffic, improve our services, and support advertising.

Third-party services used for analytics, advertising, social media, or e-commerce may also place or access cookies or similar technologies according to their own privacy policies.

Depending on your location and applicable law, you may have options to manage or reject certain cookies through your browser or website cookie settings.

4. ADVERTISING

We may use advertising platforms, including social media platforms, to promote Heartless Clothing Brand.

These services may collect information about your interaction with our website and advertisements to measure advertising performance and, where permitted, provide personalized advertising.

5. HOW WE SHARE INFORMATION

We do not sell your personal information for money.

We may share information with trusted service providers when necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Website and e-commerce providers
Email and communication services
Analytics providers
Advertising and marketing platforms
Fraud prevention and security providers
Professional advisers and authorities where legally required

These parties may process information according to their own privacy policies and applicable agreements.

6. PAYMENT SECURITY

Payments made through our website may be handled by third-party payment processors. Payment information is subject to the security and privacy practices of the applicable payment provider.

We take reasonable measures to protect information under our control, but no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. ORDER AND SHIPPING INFORMATION

To fulfill your purchase, we may provide necessary information such as your name, delivery address, phone number, and other relevant order details to shipping carriers, fulfillment partners, or other providers involved in delivering your order.

8. MARKETING COMMUNICATIONS

If you choose to receive promotional emails or other marketing communications from us, you may unsubscribe using the instructions provided in those communications.

You may still receive non-promotional communications related to your purchases, account, customer service requests, or other transactions.

9. RETENTION OF INFORMATION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and satisfy applicable legal obligations.

10. YOUR PRIVACY RIGHTS

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, which may include requesting:

Access to personal information we hold about you
Correction of inaccurate information
Deletion of certain personal information
Information about how your data is being used
Withdrawal of consent where processing is based on consent
Opt-out from certain marketing communications

Some rights may be subject to legal exceptions or verification requirements.

To make a privacy request, contact us using the contact information provided below.

11. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If we learn that we have collected personal information from a child when parental or guardian consent was legally required, we will take reasonable steps to delete or otherwise appropriately handle that information.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. Heartless Clothing Brand is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

13. INTERNATIONAL CUSTOMERS

If you access our website or purchase our products from outside the country where our business or service providers operate, your personal information may be transferred to and processed in other countries.

Where required, we take appropriate measures regarding international transfers of personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Heartless Clothing Brand
Email: foreverstudiostt@gmail.com
Phone: 1 (868) 464-3964
Location: Trinidad and Tobago